Frequently Asked Questions

Payment & Shipping

What Shipping Methods Do You Use?

Depending on the product, we ship using various carriers.  By using our site, you are agreeing to the carrier’s shipping policies.  Standard shipping rates apply unless otherwise noted.

When Will My Order Ship?

While not guaranteed, our products typically ship in 3-5 business days.

What Payment Methods Do You Accept?

We accept most major credit cards, PayPal, Google Pay, Apple Pay, WooPay & Venmo.

Do You Ship Internationally?

We do not ship internationally. We do ship internationally from our Etsy Store. If the design you desire isn’t available on Etsy, please contact us so we can add it to our Etsy Store.

Can I Track My Order?

Once your order has shipped, we will email you a tracking number that you can track on the carrier’s website.

Returns

How Do I Return An Item?

You may return any product within 10 days of receiving it.  Only products in new condition and in original packaging will be accepted for credit. All returns must be pre-authorized (click here).  You are responsible for the shipping cost. You will receive a refund of the purchase price LESS a 5% restocking fee within 30 days of receipt of the returned product.  The refund will be made in the same form of payment used to place your order.

What Do I Do if a Product is Damaged?

If  a product has been damaged during shipping, contact us immediately to initiate a damage claim.  The product will be replaced as soon as the shipping claim is resolved. The replacement product will be shipped at no additional cost.  Please retain all of the original packaging material until the claim is resolved.

What Do I Do if a Product is Defective?

If a product is defective, contact us within 10 days. Please take a picture of the defective item. A replacement product will be shipped at no additional cost.

Have any questions we didn’t answer?

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